Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards.Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment.Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.retail, restaurants, hospitality, rental cars). At least 3 years of leadership experience in a customer-facing operation (i.e.Represent CLEAR throughout the airport, TSA and airline community.Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance.Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition.Coach, mentor, and train the team to meet sales and customer service goals and standards.Support an open and exciting work environment that motivates all team members, fostering creativity, innovation, advancement.Manage day-to-day operations of a team of Ambassadors that utilize CLEAR technology to perform duties related to airport security, customer service and sales.Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.Spend 80% of time on the floor in a customer-facing environment at the airport.The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice. Plus a discounted membership for three friends! Free CLEAR memberships for you and one other.Ongoing training & development programs to grow & advance your career with a growing company!.Family, Military & Bereavement Leave Program.Family Planning benefits through KindBody.Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits.401k Retirement Plan with company match.$100 monthly wellness stipend for health and fitness-related expenses.3 weeks paid time off, increasing with time in service and 10 company-paid holidays.Competitive compensation structure with base and target bonus. ![]() Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. With more than 15+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. CLEAR's mission is to create frictionless experiences where every day has that feeling. ![]() Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic.
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