It was only when I came to these informal forums that I got good information from AMD personnel that resolved the 10bpc issue. BenQ was even worse and in my experience AMD's formal tech support process wasn't much better. I have had too much experience with Corel's tech support, but I know they aren't alone and other companies are just as bad. This is definitely true for Corel's technical support. ![]() Their simple goal is to get your ticket closed. And never do they even speak of root cause so that you might learn how to prevent the problem permanently. So instead they send you detailed instructions on how to do the obvious, or worse, useless elementary tasks that neither resolve the issue nor shed any light on potential next steps for troubleshooting. Avoid analyzing the data that you sent or replying with a thoughtful response perhaps because it is beyond the skillset of the tech support person, or maybe because of a customer service protocol that's apparently designed to frustrate knowledgeable customers rather than resolve any problem. Typical response from tech companies these days. My question is, how do I get Painter 2020 to use my discrete (and much faster) AMD Radeon card’s available OpenCL1.2 module for brush acceleration? And why is it refusing to use it? I know how to set Painter to use that card in the settings-but it seems Painter does not want to use it to my advantage. The Painter 2020 app will, however, use the OpenCL 1.2 component of my slower Intel integrated graphics card for brush acceleration. My issue is that Painter 2020 will not use the OpenCL 1.2 that is available in my fast discrete graphics card for acceleration, even though the application acknowledges it is available. Please examine the screen shots carefully, and pay particular attention to the AMD Radeon test graphic, where the OpenCL 1.2 graph is greyed out. This is how I obtained the attached screen shots, which clearly show that I have done all of this tweaking in the settings. Have a great day! Regards, Anansiya Corel Customer Support Services"Īnd here is my response to Corel support:Īctually, as a long-time IT tech, I know how to use the performance settings, and how to rate the performance of my pc pertaining to the GPU acceleration. In regards to your query, I request you to follow link to fix the issue. I appreciate you for bringing the query to us. My name is Anansiya and I have been assigned to your ticket. Hello Dixon, Thank you for contacting Corel Customer Support. If they had actually looked at the screenshots I sent, they would have seen that I have become an expert at using the settings, because I've been in there so much lately. The following table describes the conventions used in the Help.I did get a response from Corel Support, but it is not helpful at all-just links to instructions on how to test my performance, and how to optimize the settings. ![]() Please note that closed captions are available only in some languages. Whether you are a new or long-time user, you will find useful tips to boost your productivity and expand your experience. The video tutorials show you how to use various brush technologies, such as Thick Paint, Drip and Liquid, Dab Stencils, Selection brushes, Texture brushes, and Glazing brushes and help you get the most out of features such as image cloning, gradients, texture synthesis, and more. You can access video learning resources from within the help. This guide also includes information about new features to introduce upgrading users to Corel Painter 2020. The Introduction to Corel Painter 2020 Guide provides an overview of the most common product features and workflows, helping you get started quickly with the application. If you often work offline, you can download the Corel Painter 2020 User Guide, which provides all Help topics in a print-friendly PDF file. You need to have an active internet connection to access the server-based help. ![]() The server-based Help gives you access to a full range of up-to-date topics in a searchable format. You can learn to use the product in various ways: by accessing the Help, Hints, and tooltips by reading the Quick Start Guide by viewing video tutorials, and by exploring the resources on the Corel Painter website (You can also check the Readme file (readme.html), which is available at the root of the DVD. To access the Introduction to Corel Painter 2020 Guide To access the Corel Painter 2020 User Guide
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